Junior KYC Compliance Analyst & Customer Success Specialist

Join Moneyme as a Junior KYC Compliance Analyst & Customer Success Specialist and become a vital part of our dynamic Compliance team in Bali. In this dual-role position, you’ll ensure regulatory adherence while delivering exceptional customer experiences. Your analytical skills and customer-centric approach will help us maintain compliance with regulations while building strong relationships with our clients.

Moneyme is a leading fintech company in Indonesia, known for its innovative digital lending solutions. Located in the vibrant city of Canggu, Bali, our office offers a dynamic and collaborative work environment. As a Junior KYC Compliance Analyst & Customer Success Specialist, you will play a crucial role in our compliance and customer success teams.

In this role, you will be responsible for conducting Know Your Customer (KYC) checks, verifying customer identities, and ensuring all regulatory requirements are met. Additionally, you will provide top-notch customer support, addressing customer inquiries and resolving issues promptly. You will work closely with our team to ensure seamless customer experiences and maintain our high standards of service.

📋 Tanggung Jawab Pekerjaan

• Conduct thorough Know Your Customer (KYC) checks and identity verifications to ensure compliance with regulatory requirements.
• Monitor and maintain accurate customer records, including personal and financial information.
• Provide exceptional customer support by addressing inquiries and resolving issues promptly.
• Assist in developing and implementing customer success strategies to enhance customer satisfaction and loyalty.
• Collaborate with the compliance and customer success teams to ensure regulatory adherence and excellent customer experiences.
• Stay updated with industry regulations and best practices to maintain compliance and improve processes.
• Participate in team meetings and contribute to the development of compliance and customer success initiatives.
• Assist in training and onboarding new team members to ensure a smooth integration into the organization.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, Law, or a related field.
• Minimum of 1-2 years of experience in KYC compliance, customer support, or a related field.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with compliance regulations and best practices.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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