Field Collection Recovery Specialist - Jakarta Raya

Are you a driven professional looking to make an impact in the financial sector? CIMB Niaga is seeking a dedicated Field Collection Recovery Specialist to join our team in Jakarta Raya. In this critical role, you will be at the forefront of our credit risk management strategy, tackling the challenge of recovering overdue loans and ensuring the financial health of our clients.

As a Field Collection Recovery Specialist at CIMB Niaga, you will leverage your strong communication skills and deep understanding of financial products to negotiate settlements and resolve client disputes. Your daily tasks will involve visiting clients, assessing their financial situation, and implementing recovery strategies that align with our company's policies and procedures.

Join us in Jakarta Raya, where you can grow your career in a dynamic and supportive environment. We offer competitive compensation, professional development opportunities, and the chance to work with a leading financial institution.

📋 Tanggung Jawab Pekerjaan

• Visit clients to assess their financial situation and negotiate settlements for overdue loans.
• Document all interactions and recovery attempts in our CRM system, Salesforce.
• Collaborate with internal teams to develop and implement recovery plans.
• Monitor recovery progress and report on key performance indicators (KPIs).
• Provide training and support to junior collection agents.
• Stay updated on regulatory requirements and industry best practices.
• Participate in team meetings and contribute to the development of collection strategies.
• Ensure compliance with CIMB Niaga's policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Finance, Business Administration, or related field.
• Minimum 3 years of experience in debt collection or financial services.
• Strong communication and negotiation skills.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with CRM systems, particularly Salesforce.
• Knowledge of Indonesian financial products and regulations.
• Ability to work independently and meet targets.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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